Win MYR Terms & Conditions – Malaysian Casino Platform Terms of Use

1Acceptance of Terms

Win MYR (hereinafter referred to as "we", "the platform", or "Win MYR") provides online gaming services including live casino, table games, slots, lottery, roulette, and Sports Betting under the conditions set out in this document.

These Terms & Conditions apply to all users of the Win MYR platform without exception — whether you are a newly registered member, an active player, or simply a visitor browsing our website. Continued access to the Win MYR platform following any changes to these terms constitutes your acceptance of the updated terms.

These Terms & Conditions should be read together with Win MYR Privacy Policy and Win MYR Responsible Gaming Policy, all of which together form the entire agreement between you and Win MYR.

2Eligibility & Account Registration

To register and use the Win MYR platform, you must meet the all the following eligibility criteria:

• Aged at least 18 years of age on the date of registration.
• Residing in or physically located in Malaysia when using the Win MYR platform.
• Not appearing on any list of persons prohibited from participating in gambling activities by any Malaysian authority or court.
• Never had a Win MYR account closed or suspended due to fraud or a breach of terms.
• Acting on your own behalf and not on behalf of any other person.

During registration, you are required to provide accurate, complete, and current information including your full name (as per your MyKad), an active Malaysian phone number, and a valid email address. Win MYR reserves the right to request identity verification documents (KYC) at any time, and failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

3Account Management

Your Win MYR account is your personal responsibility. You are required to:

• Keep your password and login credentials confidential at all times.
• Not sharing your account or granting access to any third party.
• Notify Win MYR immediately if you suspect your account has been accessed without your authorisation.
• Ensure your profile information is always up to date and accurate.

Win MYR will never will request your password via email, WhatsApp, live chat, or any other communication channel. If you receive such a request, it is a fraudulent attempt — please report it to the Win MYR support team immediately.

You are fully responsible for all activities that take place under your account. Win MYR will not be held liable for any losses resulting from unauthorised use of your account due to your own failure to keep your login credentials confidential.

4Deposits & Withdrawals

All financial transactions on the Win MYR platform are conducted in Malaysian Ringgit (MYR). Win MYR does not accept or process transactions in any foreign currency.

Payment methods accepted by Win MYR:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (QR & Transfer)
• FPX – Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and selected Malaysian banks

Win MYR reserves the right to request proof of source of funds before processing withdrawals that exceed certain limits. This is part of our standard compliance procedure and is not intended to inconvenience legitimate members.

5Win MYR Bonuses & Promotions

Win MYR offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, free spins, and special promotions for Malaysian public holidays. All bonuses are subject to the following terms:

• Wagering Requirement: Each bonus carries its own wagering requirement as stated in the specific bonus terms. For example, a bonus with a 30x wagering requirement means you must place bets totalling 30 times the bonus amount before any winnings can be withdrawn.
• Validity Period: Every bonus has a set validity period. Any bonus not utilised within that period will expire automatically.
• Maximum Bet Limit While Bonus Is Active: When using bonus credits, the maximum bet per round or hand is RM 20 unless otherwise stated.
• Excluded Games: Some games may not contribute, or may contribute at a reduced rate, toward wagering requirement calculations. Please check the specific bonus terms for details.

6Game Rules

All games on the Win MYR platform — including slots, live casino (Baccarat, Blackjack, Dragon Tiger, Roulette), table games, lottery, and Sports Betting — are subject to their respective game rules published in the platform's help section.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical failure (connection dropout, server error) during a live game, the affected round will be declared void and the wager will be fully refunded to the player.
• Win MYR uses a Random Number Generator (RNG) system that has been independently audited to ensure fair play across all games.
• The minimum and maximum bet limits for each game are displayed at the respective table or game interface.
• Bets placed cannot be cancelled once the game has started.

For sports betting (Malaysia Super League football, EPL, badminton, e-sports MLBB, and others), Win MYR reserves the right to reject, reduce, or void bets that exceed betting limits or exhibit suspicious patterns.

7Prohibited Activities

The following activities are strictly prohibited on the Win MYR platform and may result in immediate account closure, forfeiture of balances, and legal action:

1. Fraud & Money Laundering: Using the Win MYR platform to launder, conceal, or transfer funds obtained through illegal means.
2. Use of Bots & Automated Software: Using any software, scripts, or automated bots to play or interact with the Win MYR platform.
3. Use of Another Person's Account: Playing, depositing, or withdrawing funds using an account that does not belong to you.
4. Collusion: Colluding with other players to gain an unfair advantage in any game.
5. Exploitation of Technical Bugs: Exploiting any bugs, errors, or inconsistencies in the Win MYR system to gain an unfair advantage.
6. Account Selling: Selling, transferring, or trading your Win MYR account to any other party.

8Data Security & Privacy

Win MYR takes the protection of your personal data seriously. All personal information you provide to Win MYR is safeguarded under Malaysia's Personal Data Protection Act 2010 (PDPA) and Win MYR's detailed privacy policy.

Win MYR uses 256-bit SSL encryption for all data communications between your device and our servers. Passwords are stored in encrypted form and are not accessible to any Win MYR staff.

For full details on how Win MYR collects, uses, and protects your data, please read our Win MYR Privacy Policy in full.

9Responsible Gaming

Win MYR takes the wellbeing of its members seriously. We believe that a casino is a form of entertainment, not a means of generating income or resolving financial difficulties. To that end, Win MYR provides the following tools to help players gamble responsibly:

• Daily / Weekly / Monthly Deposit Limit: Set a limit on how much you can deposit within a given period.
• Session Bet Limit: Limit the amount you can wager in a single playing session.
• Loss Limit: Set a maximum loss limit before the system automatically ends your session.
• Time-Out: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Voluntarily close your account for a minimum period of 6 months or permanently.

To access any of these tools or to find out more about responsible gaming support, please visit Win MYR Responsible Gaming page or contact our customer support.

10Win MYR Liability Limit

To the extent permitted by applicable Malaysian law, Win MYR shall not be liable for:

• Any loss or damage arising from internet or telecommunications service disruptions beyond Win MYR's control.
• Indirect, consequential, or incidental losses arising from the use of the Win MYR platform.
• Any damage caused by computer viruses, malware, or cyberattacks that could not be prevented despite reasonable security measures being in place.
• Game outcomes resulting from inaccurate or incomplete information provided by the member themselves.

Win MYR's maximum liability to any member shall not exceed the total amount deposited by that member in the 12 months preceding the claim.

11Account Closure & Suspension

Win MYR reserves the right to suspend or close a member's account at any time, with or without notice, if:

• The member has violated any provision of these Terms & Conditions.
• There is reasonable suspicion of fraud, money laundering, or other illegal activity.
• The member is unable to verify their identity or the source of their funds when requested.
• The account has been inactive for more than 12 consecutive months.
• Win MYR is required to do so by the relevant authorities.

If an account is closed for reasons other than a violation (e.g., at the member's own request or due to inactivity), any available balance will be returned to the member upon completion of the verification process, typically within 5–10 business days.

Members who wish to voluntarily close their account may contact Win MYR customer support via email at support@winmyr.im.

12Changes to Terms & Conditions

Win MYR reserves the right to amend, add, or remove any part of these Terms & Conditions at any time. Such changes take effect immediately upon publication on the Win MYR website.

Win MYR will endeavour to notify members of material changes via their registered email or in-platform notifications. However, it remains the member's responsibility to review these Terms & Conditions periodically.

Continued use of the Win MYR platform after changes have been published will be deemed acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and close your account.

13Contact Win MYR

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of Win MYR's services, please contact us through the following channels:

The Win MYR support team operates in Bahasa Malaysia and is ready to assist you with any questions regarding your account, transactions, games, or our terms of service.

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising will first be addressed through Win MYR's internal resolution process before being referred to an appropriate arbitration body in Malaysia.